General Terms and Conditions July 28, 2023

Article 1 The agreement

1.1) The agreement is concluded by reserving a group class at Pilates Noord via the website or by booking a private or duet lesson by email or telephone.

1.2) Participation in the lessons is entirely at the participant’s own risk.

1.3) Every student is required to report any physical complaints to the instructor before the lesson. Participation is only possible if your health does not pose an obstacle. If in doubt, contact your general practitioner and/or physiotherapist.

1.4) Participation in one of the lessons means agreeing to these General Terms and Conditions.

Article 2 Membership and Payment

2.1) Students can attend group lessons using a (Livestream) Lesson Card, a Single (Livestream) Lesson, or an Introduction Card. Private and duet lessons are also available. Please inquire about the specific terms and conditions for each card upon purchase.

2.2) A Membership is established at the moment Pilates Noord has received the membership fee due from the student.

2.4) In the event of non-payment or late payment, Pilates Noord has the right to recover the recovery costs and collection costs from the participant.

2.5) Reservations for classes at Pilates Noord can be made in advance via the website. A reserved class can be cancelled online up to 8 hours before the start of the class. Cancellations made less than 8 hours before the start of the class will be charged in full.

2.6) If you wish to cancel your booked private or duet lesson, you may do so free of charge up to 24 hours before the start, unless otherwise agreed. A private lesson can be cancelled by telephone or email. Cancellations made less than 24 hours before the start of the lesson will be charged in full.

The following rules apply to online booking and cancellation of group classes:

Group classes can be booked online via the reservation system, so not by phone or email.
Your group class reservation is valid until 5 minutes before the start of the class. If you are not there by then, we will assume you are not coming and we can give the class to someone else.

If you wish to cancel your group class reservation, you can do so free of charge up to 8 hours before the start of the class by clicking “cancel” in your account for the relevant class.
Cancellation of the group class is only possible via the system and not by telephone or email, unless otherwise agreed.

Article 3 Exclusion

3.1) Pilates Noord has the right to refuse the registered participant’s participation in a class if the participant has not met their payment obligations on time.

3.2) Pilates Noord has the right to refuse the participant access to the classes without giving a reason.

Article 4 Missed Lessons

4.1) In the event of prolonged illness, you can contact Pilates Noord so that a payment arrangement can possibly be made.

Article 5 Cancellation by Pilates Noord

5.1) Pilates Noord reserves the right to change the class and/or class location without giving reasons.

5.2) Pilates Noord has the right to cancel the class without giving reasons.

Article 6 Amendments

6.1) Pilates Noord reserves the right to change the General Terms and Conditions and the class times, location, and dates at any time. You will be kept informed of changes via the website.

Article 7 Risk and Liability

7.1) Practicing Pilates may involve risks. Participation in activities is entirely at the participant’s own risk.

7.2) Pilates Noord is not liable for material or immaterial damage resulting from any accident or injury to the participant.

7.3) The participant shall indemnify Pilates Noord against third-party claims in this regard.

7.4 ) Pilates Noord undertakes solely to execute the given assignment to the best of its ability

7.5) Pilates Noord is not liable for damage to and/or loss of the participant’s property, nor for any form of physical injury before, during, or after the class, in and around the location where the classes are held.

Pilates Noord offers the following suggestions to reduce the risk of injury:

Consult a doctor if you have any doubts about your health before starting a class.
If you have an injury or other health problem, inform the instructor before the class.
Let the instructor know if you are pregnant.
Listen to the instructor and follow the instructor’s instructions strictly.
Take good care of yourself during the class and be aware of your (physical) limits.
Do not do exercises that cause pain.
Ask questions if you do not understand an exercise.
Article 8 Applicability and disputes

8.1) These terms and conditions apply to all agreements with Pilates Noord regarding participation in classes, the conduct of courses, training sessions and other forms of education, or consultancy in the broadest sense of the word.

8.2) Deviations from the agreement are only binding if they have been confirmed in writing by Pilates Noord.

Article 9 Code of Conduct and warning

If you are arriving by bicycle, please park it in a location and manner that does not inconvenience other visitors or residents of Pilates Noord.
Do not cause noise disturbance to residents upon arrival at and departure from Pilates Noord.
Do not wear shoes in the studio’s lesson area.
Ensure you participate in the class clean and fresh.
The use of (unscented) deodorant is highly appreciated. Due to potential allergies of other students, everyone is requested not to wear perfume or other fragrances.
Wear clean clothes that allow for easy movement.
Pilates Noord provides mats and other materials. Please clean these after use.
No one can claim a specific spot in the room during the class.
To allow everyone optimal attention, peace, and concentration, please do not talk during the class.
The physical and mental integrity of all participants must always be respected. Sexually suggestive behavior is not tolerated by Pilates Noord.

9.2) Pilates Noord reserves the right to refuse access to the class, without refund, to anyone who does not comply with the above agreements or otherwise disturbs the peace.

Article 10 Personal Data

10.1) Pilates Noord collects personal data from course participants for maintaining its records, executing payment orders, and for administration. Pilates Noord handles this collection of personal data with care and always complies with the provisions of the Personal Data Protection Act.

10.2) Pilates Noord also uses the personal data mentioned in Article 10 to inform students about Pilates Noord activities and any changes to, for example, the class schedule. If the student does not wish to receive communication from Pilates Noord, this can be communicated in writing via email to: [email protected]. Students are aware that in that case, they may not be able to make use of all services and products offered by Pilates Noord.

10.3) Pilates Noord never passes on the personal data of course participants to third parties without prior written consent.

Article 11 Applicable law and dispute resolution

11.1) The General Terms and Conditions are governed exclusively by Dutch law.

11.2) Any disputes relating to the agreement or the General Terms and Conditions, or to attending classes or purchasing other products and services from or at Pilates Noord, shall in the first instance be settled by a recognized mediator. If it is not possible to reach a satisfactory solution for both parties with a recognized mediator, the dispute shall be settled by the District Court.